Terms of use

Last revised: 13 October 2026.

These are the rules for using MyHelpGroup, on Android and on iPhone. They are written to be read, not skimmed past: they are short, and the parts that matter most for your safety come first.

Who we are, and accepting these terms

MyHelpGroup is provided by Cesar Bremer Pinheiro. You can reach us at [email protected] about anything on this page.

By creating an account you accept these terms and our Privacy policy, which explains what the app collects and where it goes. If you do not agree with them, do not create an account.

What MyHelpGroup is, and what it is not

MyHelpGroup alerts a private group of people you choose — family, friends, neighbours — when you need help, and reassures them that you are well the rest of the time.

It is not a public emergency service, it is not a monitoring centre with people watching around the clock, and it is not a medical device. Whether an alert arrives depends on mobile networks, the internet, your phone and theirs, battery, and the permissions each phone has granted. We work hard to make delivery fast and reliable, but we cannot guarantee that every alert will be delivered, or delivered in time, and nobody in your group is obliged to answer.

In an emergency, call your local emergency number first — 911 in the United States, 112 in Europe, 190, 192 or 193 in Brazil — and then use the app.

Your account

• Give accurate information when you register, and keep it up to date.
• One person per account. Do not share your account or create one in someone else’s name.
• Keep your phone secure: whoever holds your unlocked phone can send alerts as you.
• You must be at least 13 years old to use MyHelpGroup. If you are under the age of majority where you live, a parent or guardian must agree to these terms with you.
• You can delete your account at any time, from the app: open the menu (⋮ or ⋯) and choose Delete account. The Delete your account page explains what is removed.

Acceptable use: zero tolerance

There is no tolerance for objectionable content or abusive users. MyHelpGroup exists to keep people safe, and we act on anything that makes it unsafe. You must not use the app to:

• harass, bully, threaten or intimidate anyone;
• send hateful content, or content that attacks people for who they are;
• send sexual or sexually explicit content;
• impersonate another person or organisation;
• send spam, or invite people who did not ask to be invited;
• raise false alerts on purpose, or test the app on people who have not agreed to it;
• give a group an offensive name, or send offensive voice messages;
• track or follow someone without their knowledge and consent;
• break the law, or help anyone else do so.

Reporting and blocking

Every user can report a user, an invitation, an alert or a voice message, and can block a user, from inside the app.

• Blocking someone removes the link between you: you leave their group, or they leave yours, and no more invitations can be sent between you.
• Reports reach us directly. We review every report within 24 hours. When something breaks these terms we may remove the content, remove the user from groups, suspend their invitations, or terminate the account of the person responsible.

You can also report by e-mail to [email protected].

Your content

You are responsible for what you send through the app: alerts, voice messages, group names and anything else you type or record. You keep whatever rights you have in it. You allow us to store it and deliver it to your group only to provide the service, as the Privacy policy describes.

Availability, no warranty, and liability

We try to keep MyHelpGroup running at all times, but it may be interrupted for maintenance, by failures, or by things outside our control, and it may change as we improve it. The app is provided as it is and as available, without any promise that it will always work or suit a particular purpose.

To the extent permitted by law, we are not liable for harm caused by an alert that was not delivered, was delayed, or was not answered, nor for indirect or consequential losses.

Nothing in these terms limits the rights you have as a consumer under mandatory law — for example, the Brazilian Consumer Defence Code (CDC) or the consumer protection law of the European Union and its member states.

Ending your use

You can stop using MyHelpGroup and delete your account whenever you like. We may suspend or terminate an account that breaks these terms, as described above, and we will tell you why unless the law or the safety of others prevents it.

Changes to these terms

When these terms change, the date at the top changes with it. Material changes are announced in the app before they take effect.

Governing law

These terms are governed by the laws of Brazil, without prejudice to the mandatory consumer protections of the country where you live.

Contact

Questions about these terms, reports, and anything else: [email protected].